Frequently Asked Questions
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How long do I have access to a course? #q-access
You receive at least 12 months of access from the purchase date. Some bundles and promotions may include longer access—your receipt email includes the exact term.
Do you offer refunds? #q-refund
Yes—within 14 days, if less than 20% of course content has been consumed.
To request a refund, contact support and include the email used at checkout and the course name.
Do you provide certificates? #q-certs
Yes, upon meeting the course completion requirements (typically finishing the core modules and passing required quizzes/assignments where applicable).
Certificates are downloadable from your account dashboard and include your name, the course title, and completion date.
What payment methods do you support? #q-payment
Major cards and selected local methods depending on country. If a local option is available for your region, it will appear during checkout automatically.
If your payment fails, verify your billing address, try another card, or contact your bank to enable online purchases.
How do I contact support? #q-support
Use the contact form or email [email protected]. Phone: +1 (415) 555-0137.
Support hours: Mon–Fri, 9:00–18:00 (Pacific). Typical response time is within 1 business day.
Can I learn on mobile or tablet? #q-devices
Yes. Courses are optimized for desktop, tablet, and mobile. For the best experience on small screens, use landscape mode for code-heavy lessons.
I can’t log in—what should I do? #q-login
First, double-check the email you used at checkout. Then try resetting your password. If you still can’t access your account, contact support with a screenshot of the error (if any).
Can you provide invoices or receipts? #q-invoice
Yes. You receive a receipt by email immediately after purchase. If you need an invoice with additional details, contact support and include your order date and the billing email.
Do you offer team or bulk licenses? #q-team
Yes. Team access can include centralized billing and learner progress visibility. Contact support to request a quote and include your team size and target courses.
Are courses updated over time? #q-updates
Yes. We periodically refresh lessons to match exam updates and best practices. When major updates ship, you’ll typically see a “What’s new” note in the course outline.